Thank you for choosing Dolphin IBA, your trusted source for donkey milk cosmetics. Our Refund and Return Policy is designed to ensure your satisfaction with every purchase.
1. Satisfaction Guarantee:
- We are committed to delivering exceptional quality with our donkey milk cosmetics. If your purchase doesn’t meet your expectations, please contact us within 72 hours of product delivery for a prompt refund or return.
2. Eligibility for Refund/Return:
- To qualify for a refund or return, products must be unused, unopened, and in their original packaging. We do not accept returns on products that have been personalized or used.
3. Return Process:
- Initiate the return process by contacting our Customer Service team at info@dolphiniba.com within 72 hours of product delivery. Provide your order details and reason for return. We will guide you through the process.
4. Refund Processing:
- Once we receive your returned items within 72 hours of delivery, our team will inspect them. Upon approval, we will initiate a refund to your original payment method. Please allow a few business days for the refund to reflect.
5. Shipping Costs:
- Shipping costs for returned items are the responsibility of the customer, except in cases where the return is due to our error or product defects.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.
7. Contact Information:
- For any questions or assistance regarding refunds and returns, please reach out to our Customer Service team at info@dolphiniba.com.
At Dolphin IBA, we are committed to providing you with premium donkey milk cosmetics and excellent customer service. Your satisfaction is our priority.
Dolphin IBA Nutricosmetics & Cosmeceuticals Private Limited
XIII/107A, Ramamangalam PO, Kochi, India – 686663
Email: info@dolphiniba.com
Ph: +91 90376 89390
Note: This policy is subject to change, and the terms in place at the time of purchase will apply.